Question 1

Why are you changing your loyalty offering?

Accepted Answer

It was not possible to offer our Unlimited benefits beyond a small group of customers in the UK, and in addition, your feedback has shown that Lovehoney Rewards has not made you feel rewarded enough for shopping with us over time. We want to recognise and reward all of our loyal customers across the globe, provide more support to newer customers and something special that money can’t buy - insider access to the best Lovehoney has to offer!

Question 2

What is happening to Lovehoney Rewards programme?

Accepted Answer

To make way for a new and improved loyalty programme, we have closed our Lovehoney Rewards programme as of 24th March, 2022. You can no longer earn or redeem loyalty points, or access any benefits. We’re currently putting the finishing touches to our new loyalty programme, so watch this space for more information coming soon!

Question 3

What happens if I return an order after Lovehoney Rewards has closed?

Accepted Answer

If you place an order using points as part payment before 24th March, and then return that order after 24th March, you will be refunded for the monetary value paid but any points used will not be returned.

Question 4

Do I need to update my Lovehoney account?

Accepted Answer

You don’t need to make any changes to your account, however, after 24th March you will no longer see your points balance when you log in.

Question 5

Will I still be rewarded for being a loyal customer once the current programmes close?

Accepted Answer

Yes, we plan to reward all of our loyal customers, in more ways than we currently do!

Repeat customers will get access to offers to use on their next orders, as well as more tailored advice and support when they sign up to Lovehoney emails to Lovehoney emails.

All customers will continue to qualify for free delivery on orders that meet the minimum spend threshold in their country. Minimum spend thresholds for delivery are clearly displayed on all of our websites.

Question 6

Will I still get an offer on my birthday?

Accepted Answer

Yes, we’ll still be sending our customers a birthday treat each year, but the offer will change. Please note, you need to be subscribed to Lovehoney emails to receive this offer, and have supplied your date of birth in your account page at least 7 days before your birthday, and have not received a birthday offer in that year already.

Question 7

Will I still get an offer on my anniversary date?

Accepted Answer

No, unfortunately we will no longer be giving an anniversary offer. Most customers who qualified for this reward were not taking advantage of it, and in the interest of equality and inclusivity, we felt it was unfair to all of our single customers who do not have a relationship anniversary to celebrate. But don’t worry, you’ll get other treats from us throughout the year!

FAQs about the Lovehoney loyalty programme

Thank You!