Returning an item

Please note, that we may not always require you to return your faulty item, so please do not send this back to us until you have spoken with one of our Customer Care team members.

If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 100 days and we'll give you a gift card.

Please note that products from certain categories aren't included and you may only make one claim per order. Read our full terms and conditions for more information.